Friends and Family

Have your say to improve your care

When you receive care or treatment within the NHS, you can fill out a short questionnaire to give us feedback that will help to improve local services for everyone. It gives you a chance to tell us what you think about your experience… good or bad. You can explain your answer and tell us how we can improve things. We will look at all feedback and use it to make decisions that will make local services better for local people. It is open to all patients, whatever your age or healthcare needs. You won’t have to give your name or contact details so our staff won’t know the comments came from you. We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. So come on and put US to the test by telling us what you think.

You can take part by completing the questionnaire on right hand side or ask a member of staff for a form which you can complete and post in the boxes in reception and the waiting room

For more information visit www.nhs.uk/friendsandfamily

NHS Friends and Family

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NHS FRIENDS AND FAMILY TEST RESULTS

May 2023

‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’

 

handwritten

SMS/Text

website

Extremely likely

 

0

99

0

Likely

 

0

41

0

Neither likely or unlikely

0

12

0

Unlikely

 

0

5

0

Extremely unlikely

 

0

4

0

Don’t know

 

0

1

0

April 2023

‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’

 

handwritten

SMS/Text

website

Extremely likely

 

0

137

0

Likely

 

0

45

0

Neither likely or unlikely

0

9

0

Unlikely

 

0

4

0

Extremely unlikely

 

0

6

0

Don’t know

 

0

1

0

March 2023

‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’

 

handwritten

SMS/Text

website

Extremely likely

 

0

178

0

Likely

 

0

60

0

Neither likely or unlikely

0

12

0

Unlikely

 

0

8

0

Extremely unlikely

 

0

0

0

Don’t know

 

0

0

0

 

February 2023

‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’

 

handwritten

SMS/Text

website

Extremely likely

 

0

125

0

Likely

 

0

42

0

Neither likely or unlikely

0

12

0

Unlikely

 

0

8

0

Extremely unlikely

 

0

0

0

Don’t know

 

0

3

0

January 2023

‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’

 

handwritten

SMS/Text

website

Extremely likely

 

0

115

0

Likely

 

0

38

0

Neither likely or unlikely

0

10

0

Unlikely

 

0

4

0

Extremely unlikely

 

0

5

0

Don’t know

 

0

5

0

December 2022

‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’

 

handwritten

SMS/Text

website

Extremely likely

 

0

115

0

Likely

 

0

38

0

Neither likely or unlikely

0

10

0

Unlikely

 

0

4

0

Extremely unlikely

 

0

5

0

Don’t know

 

0

5

0

 

Practice Reply: Thank you for taking the time to complete the Friends & Family questionnaire for our practice.  We really appreciate it when patients take the time to share their views and experiences with us.  We always share good and bad experiences with our team and aim to learn from bad experiences.