Online Services (SystmOnline)

Important Information about Patient Online Services

  • Any information in your online record is important and private, so you should keep it safe and secure. Never share your medical information with others on any social media 
  • Make sure you log out when you finish looking at your information, so that no one else can see it or change your password without you knowing. Make sure your password is not remembered by the website either 
  • If you lose or forget your login details, go to the website which you normally use and click the ‘forgotten details’ button, then follow the instructions. If this does not work, please contact us 
  • If you think that someone else may have unauthorised access to your online account, firstly try to change your password, then contact us audit your online accounts and reset your online account if needed 
  • No one should force you to share your username, password, or any information in your online record. You have the right to say no. If someone asks to see your records and you do not want them to, please let us know as soon as you can 
  • If you change registered GP Practice, you will need to register again for online services at your new GP Practice 
  • Your records are written to help medical staff look after you and so in some cases, you may not understand everything you see. If you find anything difficult to understand, as well as talking to your doctor or nurse, you can go to the NHS Choices NHS Choices is the NHS website for patients where you can look for information on illnesses, improving health and find NHS services in your local area. Another website frequently used to search for information on test results is Lab Test Online UK
  • Information in your GP record might need correcting. If you find something you think is not correct, you should contact us. The staff will be able to answer your questions and set things right when needed. Please bear in mind that you cannot change the record yourself 
  • There may be information in your GP records that you did not know was there or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did not know about that worries you, please discuss this with us 
  • If you see someone else’s information in your record, please log out immediately and let us know as soon as possible

What appointments can I book online?

You are now able to book the following appointments online via the NHS app or the Online services.

SMEAR TEST with a Nurse - It is essential that you have received your invitation letter to book a smear test
B12 INJECTION - It is essential that you have been asked to book a B12 injection by a clinician (a course of B12 injections are usually given 12 weeks apart)
ROUTINE BLOOD TEST - It is essential that you have been asked to book a blood test by a clinician - PLEASE DRINK PLENTY OF WATER BEFOREHAND
NHS HEALTH CHECK - It is essential that you have received an invitation to book this health check

We offer online services which are a convenient and easy way to book a doctor appointment and a nurse blood pressure or smear appointment, order repeat prescriptions, access your test results and view a summary of your records.  

We accept applications for Online Services via email. To request an application form please email

You will be required to forward valid photographic ID and separate proof of address (e.g. a utility bill or bank statement dated within the last 3 months - a driving licence is not acceptable as proof of address) when you submit your completed application form.


Once you are registered for our Online Service there is SystmOnline app available for Apple and Android devices.  It can be downloaded free of charge from the relevant app store.  The app allows you to manage aspect of your healthcare all from one place.  It offers much of the same functionality as the online service.  The app has extra functionality which includes: adding appointment to phone calendars and set reminders.

 googelplayapp store 


Proxy Access to Online Services

A competent patient can choose and consent to allow access for relatives and/or carers to their On-line record.  A "Consent to Proxy Access form" must be completed by the participating parties.  The form can be accessed by clicking here, which you will need to complete and bring along to the surgery.  Or alternatively the form is available on request from the surgery reception.

Access for children, parent and guardians

Access for children's Online Services is available.  However, this will disable when a child reaches the age of 13 and a competency assessment will then be carried out.  

Online Access for 16 years olds and over

From the age of 16 years, patients are eligible to have their own online access to appointments booking, ordering medication and viewing a summary of their medical records.  Having your mobile telephone number registered enables you to receive text reminders for appointments and other messages such as health campaigns and reminders of when you are due to any reviews.

For confidentiality, Bridge Medical Centre's policy is to remove mobile phone numbers and email addresses recorded prior to the 16th birthday (which may be your parents numbers) from the patient record and ask patients to supply their contact details and apply for their own online access.

If this applies to you, please ask at reception as soon as possible.  You will need to provide current photographic ID ad proof of address for online access. 

New NHS App

The NHS App lets you book GP appointments, order repeat prescriptions and access a range of healthcare services


Who is it suitable for?

The NHS App is for people aged 13 and over who are registered with a connected GP surgery.

What the NHS App does

Use the NHS App to:

  • Check your symptoms
  • find out what to do whan you need help urgently
  • book and manage appointments at your GP surgery
  • order repeat prescriptions
  • securely view your GP medical record
  • register to be an organ donor
  • choose how the NHS uses your data

If you already use SystmOnline you can continue to use it if you prefer. You can use the NHS App as well.


I am currently not Registered for Online Services

If you have not previously signed up for online services, you can sign up on the NHS App without contacting the Surgery.  Just follow the instructions on the App.  You will need photo ID such as a passport of driving licence.  If you don't have photo ID, you will first need to sign up at the surgery.


I am currently Registered for Online Services

You will need 3 pieces of information to link your online services to the NHS App:

  •  Account ID,
  •  Organisation Code
  •  Passphrase.

To find these, follow these instructions:

1. Log in to SystmOnline on the website, not the app.

2. Go to Account > Account Information and retrieve the Practice Organisation Code and Account ID. Write these down.

3. Log out from SystmOnline

4. Select Re-issue Third Party Passphrase.

5. Input your Account ID, Email Address and Organisation Code, then click Re-issue Passphrase to retrieve your passphrase.

6. Once you get your passphrase, follow the instruction on the NHS App to setup your NHS login and use the 3 pieces of information you need to link your account to the app.


How do I access it?

The NHS App is free to download from the App Store and Google Play.

Download on the App Store       Get it on Google Play
 If you have any issues using or downloading the app, check the NHS App help and support page on