Consultations with members of our Health Care Team are by appointment only (including telephone and video) and can be made by telephoning the surgery during opening hours.
We offer pre-bookable appointments up to two weeks in advance, including telephone consultations. We will try and book you with your preferred member of the team wherever possible.
Our reception team are trained to actively signpost and help patients to navigate the health system, to access the most appropriate health professional or service, with the shortest delay. When calling in to request an appointment you will be asked a series of questions about your needs to determine the best outcome. It is understandable that you may have reservations about taking advice from an administrative member of staff, however, these staff have guidelines to work within and you will be directed to a medically trained professional to deal with your problem. We will not refuse an appointment if available, but will be suggesting alternative options for you.
We also offer urgent same-day appointments and to enable us to offer appointments within 24 hours; ALL on-the-day appointment requests are initially dealt with by a telephone appointment first. This will be carried out by one of the clinical team, who will be a Doctor or Nurse. More information about our triage system can be found below.
If you would like a particular Doctor or Nurse, please advise and we will try and accommodate your request, however for urgent appointments that may not be possible.
Please note that members of the Triage team will only try and ring you once or twice for a telephone appointment, it is your responsibility to make sure you are free to take the call back.
Please do not ask for an urgent appointment unless it is really necessary.
If you have a long term condition and would like a longer appointment, please ask the triage doctor and they will gladly provide you with one.
Video Call a LIVI GP
LIVI is perfect for those times when you can't get to the surgery, or need to get an appointment quickly. They are open 7 days a week, with appointments available in minutes. You can book up to 7 days ahead. With LIVI on your mobile you can see an NHS doctor from wherever you are - at home, work or on the go. See the link below to register and use the service.
Bridge Medical Centre Triage
In an effort to deal with high volume of appointment requests we have introduced a triage system to ensure that you can be seen by the most appropriate healthcare professional. If you are requesting a same day appointment please phone 01293 526025 where you will be referred to the Triage Nurse/Doctor.
For general advice on matters of health please ring NHS 111 a 24 hour helpline.
What is Triage?
Triage means sorting. It is a way in which we can deal with our patients who request a same day appointment.
When you call the surgery a member of our reception team will need to ask you for a brief outline of your problem. From this she will be able to either pre-book a non urgent appointment for a later date, or she will take your telephone details so that a doctor or fully qualified triage nurse can call you back. The doctor/nurse will assess your health needs and direct you to the most appropriate health professional such as a doctor, pharmacist, health visitor or even self help. You may not always need to see a doctor, or the doctor may be able to help you over the phone. In the event that you need to be seen then the triage nurse/doctor will allocate one of the ‘on the day appointments’, or if your problem is more routine or on-going you will be offered one of our pre-bookable slots.
Please be assured that the triage nurse/doctor on duty will not be acting as an obstacle—simply as a channel between the patient and the doctor.
Our triage nurse/doctor will attempt to phone you on the given contact number once. If there is no reply your details will be filed. The doctor/triage nurse cannot leave messages on answer phones owing to patient confidentiality issues.
Cancel an Appointment
If you are unable to attend your appointment please let us know, we unfortunately still seem to have a large number of missed appointments by patients.
If you do not attend (DNA), please note you are very likely to receive a telephone call from one of our administrators, they will ring and let you know the Doctor or Nurse or HCA is sitting and waiting for you. Persistent DNA patients will be monitored and reviewed on a quarterly basis, this could result in you being asked to register at another practice.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Home Visits are for those who are too ill on the day to visit the surgery or for those patients with predetermined medical needs making a home visit a necessity.
Please telephone the surgery before 11.30am to request a home visit.
The administration team will ask you to provide the full name, address, telephone number and some details about the nature of your call. The Duty Doctor may contact you for further assessment prior to the home visit .
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Practice Opening Hours
We provide Extended Access for our patients and can offer pre-booked evening appointments on most Tuesdays between 18:30 – 19:30.
We also offer pre-booked telephone appointments on a variety of weekday evenings each week after 18:30.
For information about other extended access services provided by a number of local Practices please click on the link opposite.