Bridge Medical Centre Triage
In an effort to deal with high volume of appointment requests we have introduced a triage system to ensure that you can be seen by the most appropriate healthcare professional. If you are requesting a same day appointment please phone 01293 526025 where you will be referred to the Triage Nurse/Doctor.
For general advice on matters of health please ring NHS 111 a 24 hour helpline.
What is Triage?
Triage means sorting. It is a way in which we can deal with our patients who request a same day appointment.
When you call the surgery a member of our reception team will need to ask you for a brief outline of your problem. From this she will be able to either pre-book a non urgent appointment for a later date, or she will take your telephone details so that a doctor or fully qualified triage nurse can call you back. The doctor/nurse will assess your health needs and direct you to the most appropriate health professional such as a doctor, pharmacist, health visitor or even self help. You may not always need to see a doctor, or the doctor may be able to help you over the phone. In the event that you need to be seen then the triage nurse/doctor will allocate one of the ‘on the day appointments’, or if your problem is more routine or on-going you will be offered one of our pre-bookable slots.
Please be assured that the triage nurse/doctor on duty will not be acting as an obstacle—simply as a channel between the patient and the doctor.
Our triage nurse/doctor will attempt to phone you on the given contact number once. If there is no reply your details will be filed. The doctor/triage nurse cannot leave messages on answer phones owing to patient confidentiality issues.