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Bridge Medical Centre - Coronavirus Update 09/06/20

As a result of the ongoing situation with the Coronavirus, we have to minimise the risk of spread of the virus by closing our front door.  To be clear, we are still open to anyone with a pre-booked appointment and entry will be via the side door in the staff carpark.  If you have a pre-booked appointment, please stop and think.  Would telephone or video advice be more appropriate?  If so, please telephone the practice - do not attend the surgery.


Our telephone lines will be operating as normal, however, we are encountering a very high volume of calls and would encourage our patients to refrain from telephoning the Practice repeatedly for updates relating to any query.  We will get back to you as soon as it has been resolved. 



If you or a co-habitant are exhibiting symptoms of the coronavirus, please self isolate for 14 days and should symptoms worsen, please call NHS 111 or 999.  Please do not come to the Practice unless it is for a pre-booked appointment. 


In an effort to enable you to be in touch with your GP whilst avoiding the need for you to come into Practice, we’ve introduced eConsult which lets you consult with your GP online by completing a quick form that is sent and reviewed by the Practice. It can also direct you to self-help, pharmacy advice and local self-referral services.  If you want advice from your doctor, you can submit a photograph with the form (if relevant) about their symptoms or condition. eConsult captures over 100 common clinical conditions, with built-in red flags to highlight critical symptoms that may require immediate or urgent intervention from another source eg 999/111.  eConsult reports are sent securely to the Doctors or Admin Team to be triaged as appropriate. Standardised questions mean nothing is missed, and allows the GPs to familiarise themselves with the reports.


In addition, we would encourage all our patients to access the LIVI App as much as possible.  LIVI is a new free video GP Service.  Appointments available Mon-Fri 7am to 10pm, Saturday-Sunday 8am-4pm.  Please consider using this service rather than your GP.  For more information and to download the app please click on the link


Prescription Service


We would like to inform our patients that all prescriptions will be sent to a nominated pharmacy and/or via the Electronic Prescription Service (EPS).  If you are not signed up for this service please contact the surgery where you will be given instructions on how to do so.  We are still working to our 48 hour turnaround for prescriptions. 

Blood Forms will be emailed to you.  Sick Notes will be emailed to you.


Important information about the coronavirus (COVID-19)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Use the 111 Online Coronavirus Service if you have any of the following symptoms:-

  • a high temperature - you feel hot to touch on your chest or back
  • a new, continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Call 111 if you cannot get help Online


Stay at home guidance is available at:-

  • This guidance is intended for:
  • people with symptoms that may be caused by coronavirus, and do not require hospital treatment, who must remain at home until they are well
  • those living in households with someone who shows symptoms that may be caused by coronavirus

Do not go to a GP surgery, pharmacy or hospital

If you have to stay at home and you need a note for your employer please use the NHS 111 link

Testing and Tracing

Information about testing for Coronavirus  and what to do if you are contacted by NHS Test and Trace Service


People at Higher Risk

Advice for people at higher risk from Coronavirus, including older people, people with health conditions and pregnant women

Social Distancing and Changes to Everyday Life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during Coronavirus

Alzheimer's Society COVID19 Patient/Carer Support

This service is currently available to connect people affected by dementia with free support and advice available by phone and online.  From practical advice about living with dementia, to someone to talk to when things get tough.

The Service is staffed by fully trained Alzheimer's Society dementia advisers who can support patient and carers directly by phone, as well as connect them to a range of local services.

Dementia Connect Telephone Support Line 0333 150 3456


Monday - Wednesday 9am – 8pm

Thursday - Friday 9am – 5pm

Saturday and Sunday 10am – 4pm

Coronavirus and Diabetes

COVID 19 and Diabetes Factsheet

How to manage Type 1 Diabetes if you become unwell with Coronavirus

How to manage Type 2 Diabetes if you become unwell with Coronavirus

Domestic Abuse

For support from our local Domestic Abuse Service please call 0330 2228181

Are you feeling anxious or low, or struggling with relationships? 

Contact Relate Services

Relate Services


Information for Parents

Please find attached a special COVID-19 message for parents on which NHS Service to use

Information for Parents


Information for Aged 70 years and over 

Please find attached a helpful Isolation Pack to support you during your period of isolation

Isolation Pack for the Over 70s

Advice accurate as of 09/06/20



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website